If you are considering Ariba, make sure to enter through a different department other than the help-desk.By clicking 'Accept' or “Agree,” you agree to all of the terms and conditions stated in this Agreement. The most counter-productive aspect of working at the help-desk is that the knowledge needed to assist customer is not readily accessible, and the managers are not trained in the sourcing products. I have never seen such blatant discrimination in a workplace in the United States. Labels are unjustly applied by a management that doesn't know more than the employees' first and last names, let alone the quality of work that they do. People who have concerns, or offer suggestions for improvement, are dissenter. If one speaks another language other than English as their first language, they are labelled as incompetent. Morale is extremely low at the help-desk, and recognition is inconsistent and biased. People leave the help-desk because if they don't fit in with the management clique, they are passed up for the opportunities they have worked so hard to earn. You may also be told that positions open because people get promoted - that's not true. HR may tell you that everyone starts out at the help-desk, but that's not true. It was clear what was necessary to get ahead there, and that was not the high quality in your work.īecause of the international nature of the company, this position comes with 4 different shifts which are real hard to adapt and makes life really difficult if you have any other activity outside work. In my time there, I did not see one promotion which was seen by all as wise or that made sense.

Everything is taken personally and if you are not part of the club, then you are out of everything, including promotions. It is not wise to have divergent opinions or suggestions for improvement to the processes. Competence, work ethic, high metrics, among other things are not what is considered preferable in a candidate. The management and leadership culture is very unique as it is right now (2011-2012). Customer support is definitely not one of them. There are many departments in this company which are very organized and work well.

Ariba customer support